Posted By Ted Baumhauer


In Nancy Ortberg's book unleashing the POWER of rubber bands she briefly mentioned there was a difference between balance and equilibrium. I've been thinking about that and she's right there is a difference. Managers strive to keep things in equilibrium while leaders work to move the equilibrium from the lowest level of stability to a higher level while maintaining a balance.

 Managers manage, they maintain. That implies they keep things they way they are. In a lot of organizations it is easy for people to adapt to the current situation and to get comfortable. From my perspective that's what a manager would be good at, keeping people comfortable and managing the forces that are trying to pull the current situation out of equilibruium.

 Leaders are different in that they take themselves and us to a different place. That means that sometimes they have to make us uncomfortable and upset the equilibrium to push it into a higher place. That's balancing! Balancing the status quo for what we can and need to become; the way we do things with the way we need to start doing things; current infrastructure with new technology, methods, and attitutdes. Raising the standards is risky. It takes constant attention and constant adjustments. To physically balance an object you keep your eye on the top while making adjustments on the bottom. That is what a leader does! The leader keeps their focus on where they want to go while making adjustments in the present. Balance and equilibrium are different! So are managing and leading.

Balance

 
Posted By Ted Baumhauer
Driving my youngest to school every day can lead to some unexpected lessons. Most of the time we listen to the radio or talk about what she’s going to do in school that day but occasionally the traffic is a little too much for me to engage with her. This past week with all the snow was one of those times. 
 
Because traffic was coming to a complete stop ahead I got off the free way an exit early. At the end of the ramp there is a stop sign. For a right hand turn, which I needed to make, there are two lanes of traffic. The farthest lane was bumper to bumper but the lane I needed to pull into was empty. So I pulled out and stayed even with the bumper to bumper traffic as it moved forward looking for a place to merge. No go. In fact a lady in the right hand lane keep me boxed out all the way up and yelled an obscenity at me. I thought I was doing the right thing but obviously she didn’t and she felt pretty strongly that I was cutting in on her and the rest of those in line. 
 
My intention wasn’t to be what she called me out her window but somehow my actions, or perceived actions, conveyed another message. Not to be too nice here I wasn’t happy with her actions either.
 
Let me ask you a question…Are you an honest person with integrity? I hope you answered yes, yes I am! We will judge ourselves based on our intentions but the only thing we can judge others on is their actions. That lady in the car didn’t know me and had no reason to believe my actions, or how she perceived my actions, were anything but selfish even though, in my mind, I wasn’t trying to be selfish.
 
I would like to think if we could have talked about it we could have worked it out. Where in your work life might there be some miscommunication or understanding about intentions and actions? That is a vital conversation to have.
 
Posted By Ted Baumhauer


Humor at work, is it an oxymoron?
 
Can you have fun at work? Should you have fun at work? Well the short answer is yes to both. Humor in the workplace is not an oxymoron and in fact has been shown to have positive impact on creativity and productivity in the workplace.   
 
The effects of humor at work, as long as it is positive humor, are numerous. One interesting effect is that it increases employee citizenship. 
This refers to employees helping each other, being loyal to and showing pride in their organization. 
 
Fortune Magazine rates the top 100 places to work every year. One of the differences that has shown up between great and good companies is if employees think it is a fun place to work. Employees at great companies report far more often that they work in a fun environment. 

If you want more information I’ve posted a short presentation on line.  If you want to see that short video click the picture of me and the "fish."

 Humor at work?

 
Posted By Ted Baumhauer

In his latest article Testing, Testing in the New Yorker Atul Gawande presents a model for taking on health care reform by linking it to the model the USDA used to improve farmers yields over a hundred years ago. In the early 1900’s 40% of a US family’s income went to buying food and it took about 50% of the US labor force to produce the food. It wasn’t a very efficient or effective system.   

In other countries in similar situations the government went in and dictated how farming would be improved. In many of those cases disaster resulted and thousands starved. In the US with our strong sense of individualism a different method was used. In short, instead of telling the farmers how to farm one lone Extension Agent (Seaman Asahel Knapp) convinced one farmer (Walter C. Porter) in Texas to experiment with a mere 70 acres of cotton. When that little experiment yielded the farmer an extra $700 (that’s a lot in 1903!), despite the boll weevil blight that year, other farmers took notice and changed their methods.
Gawande makes a great argument but this method isn’t just about the health care debate. He has outlined a process that underlies all real change. A lot of folks in leadership positions believe they can mandate change from their position of power. That usually gets the opposition to circle the wagons and prepare for a fight. What the USDA knew, or stumbled upon, was A. change usually starts on the outside and B. we believe the results we get for ourselves. As Seaman Asahel Knapp said "What a man hears, he may doubt; what he sees, he may possibly doubt; but what he does himself, he cannot doubt."
When that first farmer was convinced other farmers took notice and wanted in on the new methods too. The change started out small as a pilot away from central headquarters and worked its way into common practice.  What changes need to happen where you work? What can you do to put some small pilot programs in to practice to see what works? When you find some new practice that works spread the word.
 
Posted By Ted Baumhauer
Looking through the book Teach Your Team to Fish by Laurie Beth Jones I was struck by her discussion of the differences between stewardship and ownership. She’s right! Leaders trying to get their teams to own their work are setting up behaviors that they don’t want. Owners have the view that this is mine. When I have that view then I can do with “it” what I want. I can love it, hate it, improve it, or even ruin it. It’s mine. I am accountable to me. 
But stewardship implies that we don’t own “it” we are just taking care of “it” temporarily. That creates a whole different attitude, doesn’t it? Now I am responsible to those who follow me. I now know that I will some day pass this “it” off to someone else for safe keeping. That makes me accountable to someone else. I don’t want to turn over my job, my responsibilities, to someone else in bad shape. That would make me look bad and point out that I haven’t been doing a very good job.
What a difference that little change in words can have on our attitude. There has been a lot of talk about getting employees to take ownership of their work. I know I have said that in my training classes. That will change. Stewardship of their work is what we want our fellow workers to have and that change will lead to better teamwork and outcomes.
 

 

 
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